Should You Be Developing An Emotional Connection With Your Customers?
According to an article by Diane Berenbaum, the Senior Vice President and co-owner of Communico Ltd, over 50% of a customer’s experience with an organisation is based on emotions, with the other half...
View ArticleThe 5 Key Skills Any Customer Service Team Should Have
As a provider of customer feedback software, we are regularly able to see how different organisations approach customer service and the ups and downs faced by their customer service teams. Some...
View Article10 Reasons You Need To Raise Your Customer Service Game – Part 2
Carrying on from the first part of this series published last week, here we look at the final five reasons why you need to raise your customer service game. 6. Customers are becoming more vocal It has...
View ArticleYour Customers Tell You Where You’re Going Wrong – So Why Aren’t Groupon...
One of the most basic principles of business is to give your customers what they want. As an organisation, your aim, on the most simplistic of levels, is to supply the demand and when this demand...
View ArticleThe Charter UK 2012 User Group – Free Advice On Perfecting Your Multi-Channel...
Our aim at Charter UK is to help organisations better manage and benefit from the feedback their customers are providing them with. Positive or negative, a short comment made face-to-face or an...
View ArticleHow To Show Your Customers That Their Thoughts Really Do Count
Listening to your customers is imperative to your business’s success. It does not matter whether they are heaping praise upon you or bombarding you with complaints, you should have effective customer...
View Article3 Key Reasons You Need To Be Managing Complaints With Customer Feedback Software
Here on the Charter UK blog, we talk about all aspects of complaint management and the wider customer experience. In recent months we have discussed everything from the importance of showing your...
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